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Forum behavior

Brian Gudauskas
Guys, I’ve been watching with interest and quietly for some time since I was alerted to some recent issues.

Since then I’ve seen many people helping, and being constructive, thank you, you know who you are.

However I’ve seen a small minority posting:

1. Pornography and NSFW posts
2. Admin – baiting
3. Rants, with no purpose other than to incite
4. Ridicule bordering on bullying

Are we going to let a couple of people ruin this for everyone? We put this forum here for us all to discuss the software, to help each other, not for a few people to commandeer for the personal entertainment. There are other places to put NSFW posts and rants, we should be professional on this forum.

We have to protect new users from abuse. We have to enforce the rules for everyone. Criticism is allowed and encouraged (prefer constructive criticism), but flagrant violation of the rules, and bullying of anyone cannot be tolerated. I have been a staunch defender of our open forum for years. Other OEM forums are closed, or non-existent, what does that say about the freedom that is offered here? Let’s respect our privileges or risk them being taken away.

If you want to respond to my plea for professionalism with some remarks about how the software has let you down, has personally screwed you out of house and home, mugged you and your brother, whatever, please don’t. The forum is for discussion, not for logging bugs. If you feel so strongly about the software (which is good), please try to actually do something constructive about the issue through official channels. Here is how.

1. First contact technical support, and report the problem. 800-343-7933. This works, I have followed many customers through the system. YES, I believe like all technical support that it is far from perfect, but at least start here so you can get your call logged and have something to whine to me about. If you don’t like to call, use this form: http://hexagonmetrology.us/contact-us.
2. If you do not receive the timely response you desire, call your sales representative. They will help.
3. If all these fail for a specific issue you have, PM me telling me what happened in technical support, who your sales rep is, and if you entered a contact request. I will follow up with each and make sure the system is working for you and for everyone. Allow me time, I do have a day job, and I'm just one person.
4. If after all that, you still don't like the response you are getting, fill out the customer survey here with your experiences: http://hexagonmetrology.us/contact-us/customer-satisfaction-survey . It is logged and reviewed.

Thanks for your professionalism in advance, please help me make this a better place.
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  • Matt, could you answer a few questions for myself (being a new admin, but a long time forum member) and a couple of questions some members of the forum asked me.

    These are serious questions, if you can't answer them seriously, then I will have to assume you are not interested in a constructive discussion.

    1. Why add to this thread on the weekend? Is it possible that you are trying to cause issues, and get yourself banned with your actions?
    2. Is it possible to receive SPAM email from someone that you have a business relationship with?
    3. What harm did this email cause you?
    4. What do you want for the harm you suffered at the hands of this email (I can only guess it was harmful, because otherwise why react so badly?)? This is a serious question.
    5. Do you believe that you were ever inappropriate on the forum? More than once? Intentionally? Did you even write to me in email that you knew you were and that you were "assuming for the youtube"?
    6. Why did you delete your own postings on this forum?

    Two Corrections in your statements:

    1. You never asked me for a reason why you were banned. You imply you did and that is incorrect.
    2. More importantly, for the forum community at large, I feel I should correct your willful misquotation of me saying 'nice boy'. I never used those words, and you should retract your misquote.

    One last statement: Matt, all I want is a users forum. I think you do too. Continuing down the road of justice is just going to make everyone enforce the rules even harder. I believe we are on the same side in the end. I want a relaxed environment here. Please consider that less provoking might get you more freedom, and its your responsibility to choose. There are thousands of forum members here (more every day), and I think they'd prefer the freedom of an open, relaxed board. That's my two cents.

    Respectfully - Brian
Reply
  • Matt, could you answer a few questions for myself (being a new admin, but a long time forum member) and a couple of questions some members of the forum asked me.

    These are serious questions, if you can't answer them seriously, then I will have to assume you are not interested in a constructive discussion.

    1. Why add to this thread on the weekend? Is it possible that you are trying to cause issues, and get yourself banned with your actions?
    2. Is it possible to receive SPAM email from someone that you have a business relationship with?
    3. What harm did this email cause you?
    4. What do you want for the harm you suffered at the hands of this email (I can only guess it was harmful, because otherwise why react so badly?)? This is a serious question.
    5. Do you believe that you were ever inappropriate on the forum? More than once? Intentionally? Did you even write to me in email that you knew you were and that you were "assuming for the youtube"?
    6. Why did you delete your own postings on this forum?

    Two Corrections in your statements:

    1. You never asked me for a reason why you were banned. You imply you did and that is incorrect.
    2. More importantly, for the forum community at large, I feel I should correct your willful misquotation of me saying 'nice boy'. I never used those words, and you should retract your misquote.

    One last statement: Matt, all I want is a users forum. I think you do too. Continuing down the road of justice is just going to make everyone enforce the rules even harder. I believe we are on the same side in the end. I want a relaxed environment here. Please consider that less provoking might get you more freedom, and its your responsibility to choose. There are thousands of forum members here (more every day), and I think they'd prefer the freedom of an open, relaxed board. That's my two cents.

    Respectfully - Brian
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