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Forum behavior

Brian Gudauskas
Guys, I’ve been watching with interest and quietly for some time since I was alerted to some recent issues.

Since then I’ve seen many people helping, and being constructive, thank you, you know who you are.

However I’ve seen a small minority posting:

1. Pornography and NSFW posts
2. Admin – baiting
3. Rants, with no purpose other than to incite
4. Ridicule bordering on bullying

Are we going to let a couple of people ruin this for everyone? We put this forum here for us all to discuss the software, to help each other, not for a few people to commandeer for the personal entertainment. There are other places to put NSFW posts and rants, we should be professional on this forum.

We have to protect new users from abuse. We have to enforce the rules for everyone. Criticism is allowed and encouraged (prefer constructive criticism), but flagrant violation of the rules, and bullying of anyone cannot be tolerated. I have been a staunch defender of our open forum for years. Other OEM forums are closed, or non-existent, what does that say about the freedom that is offered here? Let’s respect our privileges or risk them being taken away.

If you want to respond to my plea for professionalism with some remarks about how the software has let you down, has personally screwed you out of house and home, mugged you and your brother, whatever, please don’t. The forum is for discussion, not for logging bugs. If you feel so strongly about the software (which is good), please try to actually do something constructive about the issue through official channels. Here is how.

1. First contact technical support, and report the problem. 800-343-7933. This works, I have followed many customers through the system. YES, I believe like all technical support that it is far from perfect, but at least start here so you can get your call logged and have something to whine to me about. If you don’t like to call, use this form: http://hexagonmetrology.us/contact-us.
2. If you do not receive the timely response you desire, call your sales representative. They will help.
3. If all these fail for a specific issue you have, PM me telling me what happened in technical support, who your sales rep is, and if you entered a contact request. I will follow up with each and make sure the system is working for you and for everyone. Allow me time, I do have a day job, and I'm just one person.
4. If after all that, you still don't like the response you are getting, fill out the customer survey here with your experiences: http://hexagonmetrology.us/contact-us/customer-satisfaction-survey . It is logged and reviewed.

Thanks for your professionalism in advance, please help me make this a better place.
Parents
  • I'm glad to see that someone can talk thoughtfully and not spitefully about this. Yes, the forum opt-out is in your user profile, not in the email itself (the software doesn't have that capability).

    You are right about threads, the user deleted his posts not threads.

    I agree about the debate, but some want to try and vindicate themselves, and they want to do it in front of everyone. Not my preferred method because it's too much fun to kick the company guy, unless you ARE the company guy. Even worse when you are the one guy trying to help and its just thrown in your face.

    I'm closing this thread for now, a few members PM'ed me saying they were sick of the spam conversation, that this is a user's forum. I agree. Matt can talk to us anytime via email or phone, no need for it here. Closed and thanks all.

    Are you referring to “Receive Email from Administrator” option in user profile?

    I’m not trying to stir up the pot but the fact of the matter is my boss is not a member of this forum, he got Email from Hexagon. My employer assigned an E-mail address for me to be used strictly for business (not the one I use for this forum) and I got E-mail from Hexagon as well. I don’t have any problems with that, but imo op-out option is a must, I don’t know what the requirements are but it’s a good business practice.

    You can delete your postings but you can’t delete threads that you started…well, I mean you can but we can’t. I’m new to the forum but long time lurker and I know thread starters weren’t banned but threads got deleted, I can’t recall any particular thread and I can’t prove it to you. This subject is not worth for debating, just to confirm vpt.se’s statement…
Reply
  • I'm glad to see that someone can talk thoughtfully and not spitefully about this. Yes, the forum opt-out is in your user profile, not in the email itself (the software doesn't have that capability).

    You are right about threads, the user deleted his posts not threads.

    I agree about the debate, but some want to try and vindicate themselves, and they want to do it in front of everyone. Not my preferred method because it's too much fun to kick the company guy, unless you ARE the company guy. Even worse when you are the one guy trying to help and its just thrown in your face.

    I'm closing this thread for now, a few members PM'ed me saying they were sick of the spam conversation, that this is a user's forum. I agree. Matt can talk to us anytime via email or phone, no need for it here. Closed and thanks all.

    Are you referring to “Receive Email from Administrator” option in user profile?

    I’m not trying to stir up the pot but the fact of the matter is my boss is not a member of this forum, he got Email from Hexagon. My employer assigned an E-mail address for me to be used strictly for business (not the one I use for this forum) and I got E-mail from Hexagon as well. I don’t have any problems with that, but imo op-out option is a must, I don’t know what the requirements are but it’s a good business practice.

    You can delete your postings but you can’t delete threads that you started…well, I mean you can but we can’t. I’m new to the forum but long time lurker and I know thread starters weren’t banned but threads got deleted, I can’t recall any particular thread and I can’t prove it to you. This subject is not worth for debating, just to confirm vpt.se’s statement…
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