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Program Crashes

VVPTD
Good Morning All!
I'm curious if anyone else is experiencing the same issues I am with crashes to the program. My PC-DMIS software seems to crash at least once a day and it has already crashed 3 times before 8:00 AM this morning. I could be creating a vector point or just altering a dimension and it will suddenly close the program without any warning. PC-DMIS recognizes that it crashed and asks to send the error reports. The IT company that we have says that it is the software and not the computer, although all my other programs crash as well (Solidworks, Mastercam). I am using 2019 R2 and my computer has 32 GB of RAM and an i7-7700 CPU processor, which should be plenty. Does anyone else notice that it crashes a lot? And if you did, how did you solve it? I have tried uninstalling and reinstalling the software but the problem still exists. Thanks in advance! -Victoria Slight smile
  • in reply to Kp61dude!
    I have PC-DMIS 2015.1 CAD++, SolidWorks 2018, Adobe Acrobat, and Outlook all day long, and Word, Excel, and/or Chrome are used daily as well but I don't typically leave those open. I have never had PC-DMIS crash because of any sort of interaction with the other softwares running at the same time before. I don't have any CAM software on my computer so I can't say anything about Mastercam though
  • What antivirus software do you use? Can you disconnect from the network and turn off the antivirus, to see if that has any effect (probably need help from IT for that).

    Are the part programs stored locally, or on the network? If network, test using a local copy instead, to see if that helps.
  • What antivirus software do you use? Can you disconnect from the network and turn off the antivirus, to see if that has any effect (probably need help from IT for that).

    Are the part programs stored locally, or on the network? If network, test using a local copy instead, to see if that helps.

    This helped us. I had one machine that PCDMIS kept crashing on and IT turned off the antivirus, have not had problems with it again. But i don't have any of these other apps on it
  • in reply to Kp61dude!
    I never had issues either. That used to get preached back in the day, maybe not as much here on the forum but around the area I worked. It was tribal knowledge, it was so bad folks had dual machines one for PcDmis and another for general stuff (email, ERP, CAD, etc.) those days were some bizarre ones!
  • PC-DMIS is good for 1 crash a day usually. Sometimes its less! This is anecdotally across multiple machines with PC-DMIS 2010 through about 2017 on PCs provided by Hexagon. It seems to be standard operating procedure. Sometimes its when you open a program, sometimes when you edit something or save the file.
  • in reply to ctw00
    I adamantly disagree. We run 2012MR1 on three machines 24/7 with no signs of software or hardware crashes, for MONTHS.
    Even then, when any of the CMM's PC's or hardware/physical components encounter a crash, it's >90% operator induced.
  • in reply to Kp61dude!
    Hopefully I will not have to do that! Our computers are supposedly the "top of the line" but it seems that they can't handle simple tasks, let alone large programs. We have been going back and forth with IT about that for months now. Fingers crossed that we find a solution soon!
  • in reply to AndersI
    The IT department has disabled the antivirus that they used and there were no changes. PC-DMIS is stored locally on my computer and I have tried going as far as to uninstall and reinstall it, but still no change. After some research I believe that it may be the graphics card or our processor is not capable of handling everything it is tasked with.
  • This could be something your IT department should do, but anyway:

    - test the RAM for errors (memtest)
    - check if the temperature (CPU/GPU) is getting (too) high (making the software crash)

    Since you have SolidWorks and MasterCam crashing too, it seems more of a "generic" cause.
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