We recently changed to a new workstation.
installed LMS
installed PCDMIS 2020R2 and 2021.2
installed Gear 2.7.270.0_x64
updated licences (including the Gear licence)

Pcdmis works perfect.
but if I startup the Gear program then I get this ERROR

On the old workstation did this work perfectly.
I already send an email to requested help,
but no anser yet.
This is already more than a week ago.
Yesterday sending the same email again ... still nothing
Thanks in advance if someone knows the solution.