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Gear won't start

Hello There,

We recently changed to a new workstation.

installed LMS
installed PCDMIS 2020R2 and 2021.2
installed Gear 2.7.270.0_x64

updated licences (including the Gear licence)



Pcdmis works perfect.
but if I startup the Gear program then I get this ERROR



On the old workstation did this work perfectly.

I already send an email to requested help,
but no anser yet.
This is already more than a week ago.
Yesterday sending the same email again ... still nothing


Thanks in advance if someone knows the solution.
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