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Problem with PC-DMIS50 Converter - Printer not activated, error code -41

Dogboy1503
Hello everybody.
Problem in PC-DMIS CAD++Version 2013 R1 (release) x64 Build#1355 (SP6),

After updating windows, started getting error 41. I contacted the company Amyuni, and got the answer
the error code -41 is being generated because you an installed a new version of the Amyuni PDF Converter than the one the application (in your case PC-DMIS CAD) is using.
Unfortunately you need to go through PC-DMIS CAD in order to get product support. The product is licensed to them.​

This problem always appears after installing updates, but is solved by simply reinstalling the software from the directory "C:\Program Files\WAI\PC-DMIS 2013 MR1 (Release) 64-bit\PDFDriverInstallFiles\BatFileInstallPDF50 - But for some reason it's not working right now. Support Hexagon has not yet responded to my feedback form through the website.
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  • Thank you all.
    The problem is not solved, I can not understand why.

    In this time I have done:

    1. All that is on the Internet for this request (making changes, checking the port)
    2. Got the answer from the support (if interested I will publish it, none of this has not helped) - then they closed my ticket.
    3. Reinstalling PS-DMIS2013.
    4. Installed the operating system version 21H2 LTSC (with the security policy + anti-virus Trellix).
    5. Installed OS 1906 LTSC - Clean, without antivirus (disabled FW)

    And I always get the same error.

    Is it possible that the problem is somewhere in the settings of the program itself?
    If I do a test print from the printer settings, there is no error. But from the program it is regular.
    ​

    ​
Reply
  • Thank you all.
    The problem is not solved, I can not understand why.

    In this time I have done:

    1. All that is on the Internet for this request (making changes, checking the port)
    2. Got the answer from the support (if interested I will publish it, none of this has not helped) - then they closed my ticket.
    3. Reinstalling PS-DMIS2013.
    4. Installed the operating system version 21H2 LTSC (with the security policy + anti-virus Trellix).
    5. Installed OS 1906 LTSC - Clean, without antivirus (disabled FW)

    And I always get the same error.

    Is it possible that the problem is somewhere in the settings of the program itself?
    If I do a test print from the printer settings, there is no error. But from the program it is regular.
    ​

    ​
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