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PROBE TIP NOT VISIBLE FOR NEWLY INSTALLED/ALIGNED 50mm POINT PROBE 85443-03

BOUGHT A NEW 50mm PROBE-POINT-MULTI GAGE 85443-03. USED ON ABSOLUTE 85 ARM RUNNING PC_DMIS 2020R1/ RDS 5.4
WENT THROUGH THE ALIGNMENT PROCEDURE OF A NEW PROBE IN RDS. RESIDUAL ERROR AND CALCULATION RESULTS ARE WITH IN SPEC LIMITS.

ABLE TO INSERT PROBE INTO A PROGRAM BUT THE GRAPHICS SCREEN SHOWS ONLY THE BASE OF THE PROBE AND NOT THE TIP. SEEING THE PROBE TIP ON THE SCREEN COMPARED TO THE PART IS THE WHOLE IDEA OF THE GRAPHICS SCREEN.

DID HEXAGON PROPERLY PROGRAM THIS PROBE CORRECTLY??? IT IS A PURCHASED PROBE FROM HEXAGON AND SHOULD WORK COMPLETELY

SEE ATTACHED 3mm PROBE WITH TIP VS POINT PROBE WITH OUT TIP

ANY IDEAS ?
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