I am having trouble with a CMM at my new shop. I have never had this problem with any other machines prior to this one. When I open the program, there is a message that says "Offnen" which means "Open." I can close the message, but then it pops up again after about 5 seconds. I can preview the recent programs, but it does not let me open them. I tried turning everything off and on, and unplugging all of the chords and plugging them back in. It keeps happening after about 2 days now. Contacted Hexagon, but they take forever to respond. Has anyone had this problem before?
UPDATE:
Hexagon was not able to do anything through the software. Had been trying for 2 days to see what they can do, spoke to 3 different techs and none of them can find the issue. They are going to have to send someone out here. Thanks everyone for your feedback and help.
UPDATE:
Hexagon was not able to do anything through the software. Had been trying for 2 days to see what they can do, spoke to 3 different techs and none of them can find the issue. They are going to have to send someone out here. Thanks everyone for your feedback and help.