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Lost Program

I need some serious help and I am hoping to explain this the best I can, so please bear with me...

When I have an operator running a program, after the qualify the probe and then hit the EXECUTE button, the program is deleted and only the part of the program that is left is the probe callout.

Typically, we just exit the program and reload it and its back there, but sometimes they close the program which automatically saves it.

Is there something that they are doing that I am missing that they are doing or is this a bug in the software?

Any suggestions about this would be greatly appreciated so I don't end up banging my head against the wall...

Thanks in advance.
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