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Probe Calibration Error

I new to PC DMIS and to the company I would for. The company hasn't taken care of their CMM well. They had Engineers program it. This is a 4.5.4 SF with a TP20 probe system. The OS is 2022.2. The error I'm seeing is "Measurement Routine is using a time that has not been calculated recently enough". The Engineer's didn't calibrate the probe or clean the probes. When I started working at this company I clean and calibrate the probes once a week.

Does anyone what could be causing this?

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