Log viewer is a new tool which gathers information similar to what we've previously gathered for debug.txt. However, it's much more useful than debug.txt because that only records machine communication. The log viewer is able to capture much more - CPU, GPU and memory utilisation, Windows error messages and logs, NC Sensor logs (for laser sensors) etc. Our hope is that all this additional information will enable us to chase down the root cause of, and ultimately fix, more crashes. A lot of the crash reports we receive simply list the Windows Kernel as the component which triggered the crash. This doesn't help us much because we don't have access to the Windows source code - I doubt Microsoft would be willing to share it. During our in-house testing it has already proven itself invaluable by helping to identify possible causes of Homepage instability which we are currently addressing.
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One, final advantage of LogViewer over the traditional debug.txt is that it doesn't affect system performance or clog up the hard-drive if left running. I strongly advise all users to run with LogViewer enabled and to share any logs/files that it generates with tech support when requested.
Log viewer is a new tool which gathers information similar to what we've previously gathered for debug.txt. However, it's much more useful than debug.txt because that only records machine communication. The log viewer is able to capture much more - CPU, GPU and memory utilisation, Windows error messages and logs, NC Sensor logs (for laser sensors) etc. Our hope is that all this additional information will enable us to chase down the root cause of, and ultimately fix, more crashes. A lot of the crash reports we receive simply list the Windows Kernel as the component which triggered the crash. This doesn't help us much because we don't have access to the Windows source code - I doubt Microsoft would be willing to share it. During our in-house testing it has already proven itself invaluable by helping to identify possible causes of Homepage instability which we are currently addressing.
.
One, final advantage of LogViewer over the traditional debug.txt is that it doesn't affect system performance or clog up the hard-drive if left running. I strongly advise all users to run with LogViewer enabled and to share any logs/files that it generates with tech support when requested.
