We need to send our Romer 7SI in for warranty work (sound card and possibly the counter-balance piston), an update to the RDS software (which they don't want to send us, for a constant crash fix) as well as it's first calibration (might as well, instead of sending it out again in 6 weeks) and they want us (Lansing Michigan) to ship it to....... (drum roll.....) CALIFORNIA. Really? WTF is up with that?
When I was at Wixom for arm training, one of the others in the class had brought their arm, and they had to fix the sound & piston, so I'm trying to figure out WHY ours needs to be flown to California. The new RDS update is at Wixom as well, as far as I know, and I have paperwork from when the issues were reported, but since "we" couldn't give up the arm, it never got sent in, so, when I kept pointing out that the warranty is about to expire (and pointed out, and pointed out and pointed out) they went and 'touched base' again about getting it sent in and now they want it sent to CALIFORNIA.
We need to send our Romer 7SI in for warranty work (sound card and possibly the counter-balance piston), an update to the RDS software (which they don't want to send us, for a constant crash fix) as well as it's first calibration (might as well, instead of sending it out again in 6 weeks) and they want us (Lansing Michigan) to ship it to....... (drum roll.....) CALIFORNIA. Really? WTF is up with that?
When I was at Wixom for arm training, one of the others in the class had brought their arm, and they had to fix the sound & piston, so I'm trying to figure out WHY ours needs to be flown to California. The new RDS update is at Wixom as well, as far as I know, and I have paperwork from when the issues were reported, but since "we" couldn't give up the arm, it never got sent in, so, when I kept pointing out that the warranty is about to expire (and pointed out, and pointed out and pointed out) they went and 'touched base' again about getting it sent in and now they want it sent to CALIFORNIA.
