Vision Support

Sorry for the rant here. But I've had a ticket open on vision support since the 21st of Feb. https://support.hexagonmi.com/s/detail/5003z00001wHJT6AAO

Has anyone else noticed that vision support is much slower than standard probe support? What about other less used areas?

I have however been able to get some ground on UserEcho. Sounds like it's an area that needs more development and hexagon is aware of it. I still need a fix! I have to keep sending my customer files that have incorrect vision settings.

vpt.se over 5 years ago

Looking at the fixes made in the recent releases, I'd say that both vision and laser has gotten the majority of fixes.
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KyleB over 5 years ago

Perhaps true in development. I think it may not be the case for in-field or direct support.
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NeilRyan over 5 years ago

Hi Kyle

I am the Product Owner for Pcdmis Vision. What is the issue you have reported and have you been given a Jira PCD number? (FYI, Jira is the enhancement and issue tracking software I use to manage the Vision backlog).

Please email me directly @ neil.ryan@hexagon.com with the details, Thanks, Neil
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KyleB over 5 years ago

Neil,

Hope this finds you well.

Thanks for the reply, this was actually directed toward support. You are the 'ground' I've mentioned in User Echo. I'm just surprised that I haven't received a support call for the ticket I originally opened. Looking forward to our discussion on Monday.

Thanks,
Kyle
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