Frame Grabber Error Optiv 321

Hello,

I did follow the steps on trouble shooting the frame grabber error. The issue I am currently having is that you can see the live camera on IDS. But when I open PC-DMIS, the frame grabber error still comes up and the camera still does not work.

0 bfire85 14 days ago

Have you contacted tech support? I am curious if the correct machine interface selections are made. Did you do any recent updates?
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0 Cory Donaldson 14 days ago in reply to bfire85

Yes! tech support has been contacted. The hard drive actually crashed so the license was transferred to a different computer. However, I believe IT was able to clone it. All the kinks have been resolved except for this last one.
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0 bfire85 11 days ago in reply to Cory Donaldson

Did you transfer all the proper files from the ProgramData folder? Reinstall your backup settings? Update any drivers?
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0 Cory Donaldson 10 days ago in reply to bfire85

Yeah...They actually got here yesterday to work on it.
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