I see the better and approve it, I follow the worse
Publius Ovidius Naso
Ovid's line was as relevant then as it is now. It is historically certain that Ovid had no idea about process capability calculation, measurement capability and SPC. How could he?
But he was right, not only in his time in terms of politics and social behavior, but also in our time. And in the industry in which Q-DAS software operates.
Throughout our lives, we see how something could be done better. Or how we could do something better. In our personal lives, we look at our investments and know that if we took the time, we could do better. We see ourselves in the way we raise our children and wonder at night, when they are asleep, if we did everything right and why we do not change. We see incompetent politicians, but instead of taking action ourselves, we just go to the polls (because complaining is much easier than making an active effort). You see the problems in your company, but you activate tunnel vision, just don't get involved, otherwise you'll get the work. You want to get off work at 5 o'clock in the evening.
And the same goes for the small business sector in which Q-DAS software operates.
I have "customers" who write to me privately via social media asking if I could do a proper evaluation with solara.MP because their boss wants to stick to his Excel files. Anything else would be so expensive... (And since I have been medically diagnosed with a pathological "helper syndrome"...).
Former customers of the software are stuck with a 15-year-old version because no decision has been made about an update and are asking for help to keep the version alive on Windows 11.
"Perfect customers" (from a salesperson's point of view) with the latest version and valid maintenance only use the software to act just before the audit every year... and then with problems, because tomorrow is the audit.
And the real customers, whose system has been running for 25 years, and whose current requirements can hardly be met with an old structure defined shortly after the turn of the millennium. And you would have to start over, think again.
The small Second Level Support team (just a handful of people) has 70 years of experience with the software and the subject. We are often asked why we help some customers without charging them directly for help or advice. The answer is simple. When we recognize that there is a person who wants to change, who wants to learn, who wants to get better: Then we help them get started!
