I checked all the permissions of the folders and the registry.
The only difference is that I loaded a backup from the Settings Editor from the 2020R2 version.
Now when I want to open the help (either English or German) the following error shows up:
Both English and German Help Files are installed. And no matter how many times a restart it will not work.
The main user of this machine tells me that the help file didn't work either in the 2020R2 installation.
This leads me to believe that maybe something in the Settings Editor is set the wrong way, as I loaded the backup from this version.
Anyone has an Idea what I can do to get this to work?
There should no longer be any need to set registry permissions. Starting with 2022.1, PC-DMIS we stopped using registry keys and instead store the settings as .json files in the program data & local app data folders. The intention was to hopefully overcome the many permissions related problems we frequently see users experience. For the offline help problem, make sure you have "use offline help" selected in the help menu...
One other thing I noticed, is that I get a strange bar on the homepage with the new install.
On another install with an older version I don't get this bar.
Would it still be advisable to reset the user or product in the settings editor?
Could I then reload the old backup?
Is this the intended design
neil.challinor? Sounds like a bad design, in order to enable the offline help, you must quit what you are doing, close out and enable the offline help from the "start" page. I'd rather see a change so that the menu item is available "anywhere".
@vpt.se
In the v2021.2 install on our Tigo I can see and change the toggle inside a routine. Only on this new install of 2023.1 on another machine I'm seeing this behavior.
I suspect that something didn't install/migrate correctly because I also have this weird bar on the homepage (see post further down).
Btw... how do you mention someone in a comment? I can only mention someone in a new post....
Just want to clarify regarding the strange bar and the not available help toggle inside of a routine.
The bar
is not present and the toggle
is present on another installation (v2021.2).
Is this something that got changed or is it possible a corrupt installation.
If not by design what would be the best way of fixing it without loosing my settings?