We just purchased a Romer Infinite 2.0 six axis arm a couple of months ago. For whatever reason I will start taking hits and the arm will just stop responding. It won’t take a hit and it won’t beep. It doesn’t happen all the time, it’s sporadic. Has anyone experienced this problem? Any suggestions? If I exit PC DMIS and then start it back up it will start working again.
I've had this happen also. Tech support says it's a communication problem between the pc and the arm. Does it respond in WINRDS? Sorry I don't have a specific fix, but it may give you a place to start.
I have had the same problem when running WINRDS. Did tech support have any fix for this problem? Im not even using the wireless connection. I am using the USB.
We have the same issue as well. So far it hasn't happened often enough to cause us trouble. We just restart PCDmis. At least with 4.3 it's a fast restart. That was a nice improvement over older versions.
We are running an original Infinite (5000 series), not a 2.0, so I'd say it's not limited to the arm version. Maybe it's the cable?
Hmm. It could be the cable. I will change it. That would be a cheap fix. Its not that big of a deal for us either. But we have some parts to check that have hundreds of dimensions. I would hate to be half way thru the program and then the arm stops responding and have to strar over.
When my arm stops taking point in PCDMIS it still works in WINRDS. I haven't found a fix- just save the program- shut down PCDMIS and restart from where I was at.
I have also had this problem with the Infinate 2.0. Tracked it down to battery power, once the battery on the arm gets below 50% this issue randomly starts and PCDmis occasionally crashes. Plug in the arm to AC or change the battery and things work ok.
In device manager under the USB hub's properties, check under the Power Management tab. "Allow the computer to turn off this device to save power" should be unchecked for each USB device. There are other possibilities but try this first and let us know how it goes.