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PC upgrade for Vision CMM

MD2022
Our company wanted to upgrade the PC for our vision CMM and right now is showing three errors.

1. Framegrabber initialization error - File not found
2. Error in connect=0
3. Requested function requested unsupported in HSI

After the third message at the bottom says "Cannot initialize the machine: Please reset the controller and start again"

The machine is a Hexagon Optiv Performance
type 443 dual Z
pcdims cad++ 2019r2.

I already contacted support but they are not getting back to me. The TCPIP address and the gateway no is good.

Any help would be great

Thanks

  • I feel your pain. Previously, my last company went from O/S win 7 to 10 - and... we had a fubar disk drive. Too many headaches to mention, but maybe this will help?
    Make sure you currently have these six files on your new PC:
    *********************
    cnc.ini
    ~~~~
    CWS.INI
    ~~~~~
    kmess.ini
    ~~~~~
    PwrBoard.ini
    ~~~~~~~
    VPU.INI
    ~~~~~
    ZOOM.INI​
    ************************
    If not? Expect big-time issues! If you don't have them on your new box, go get them from your old one, and of course, jot down their path. I'm not at work, so my offline stuff wouldn't need these files.
    These 'critical' files were for our Optiv 443 Dual Z - circa 2015. Maybe Hex has updated stuff since then, so take with grain of salt! Sunglasses
    And until the HexTechs come knocking, backup your sys before any activities.My experience is that Optivs are great, but beware of ghouls from the Black Forest they didn't tell you about!
  • I feel your pain. Previously, my last company went from O/S win 7 to 10 - and... we had a fubar disk drive. Too many headaches to mention, but maybe this will help?
    Make sure you currently have these six files on your new PC:
    *********************
    cnc.ini
    ~~~~
    CWS.INI
    ~~~~~
    kmess.ini
    ~~~~~
    PwrBoard.ini
    ~~~~~~~
    VPU.INI
    ~~~~~
    ZOOM.INI​
    ************************
    If not? Expect big-time issues! If you don't have them on your new box, go get them from your old one, and of course, jot down their path. I'm not at work, so my offline stuff wouldn't need these files.
    These 'critical' files were for our Optiv 443 Dual Z - circa 2015. Maybe Hex has updated stuff since then, so take with grain of salt! Sunglasses
    And until the HexTechs come knocking, backup your sys before any activities.My experience is that Optivs are great, but beware of ghouls from the Black Forest they didn't tell you about!


    I found these files at the old PC and copied the files to the new PC.

    The new error message "machine error / unknown error: CWS is not initialized.
  • Does your Optiv have the laser option? If not, try pulling the CWS.ini. Just a shot in the dark........
  • Does your Optiv have the laser option? If not, try pulling the CWS.ini. Just a shot in the dark........

    Yes we do have the laser and we need it. I am attaching screenshots of the errors that are coming up right now.
    Attached Files
  • I guess I'm about out of help 'advice' for the Optiv issues you're experiencing.
    MD, you are running old/new Demon version the same, right? Just a new PC is all, right?
    My last suggestion would be to uninstall the Demon. If you have local admin rights, via control panel - system restore to prior to your initial fresh PC-DMIS install. Reboot. And try to reinstall ( as Admin) the Demon... making sure those six files I listed are in place before you install.
    If those files didn't exist before your latest install, Demon can then install itself, hosing an installation with a zillion registry issues, and won't tell you, until you open. Those (6) files when missing, hosed our Optiv, and I needed about 3 days of on-the-phone with a Hexagon GURU from Rhode Island to get ours back up.
    My personal opinion? There are lots of Hex techs they might send you to fix your machine, but regarding an Optiv?, maybe you can count expert Optiv techs on less than one hand. Rolling eyes
    Good luck, MD!
  • Can you post the machine interface settings (like IP address)?
    Any antivirus/firewall that can affect communication?
  • Did you update the framegrabber drivers? When I upgraded from 7 to 10, I had to get those from Doug S at Hexagon.
  • I guess I'm about out of help 'advice' for the Optiv issues you're experiencing.
    MD, you are running old/new Demon version the same, right? Just a new PC is all, right?
    My last suggestion would be to uninstall the Demon. If you have local admin rights, via control panel - system restore to prior to your initial fresh PC-DMIS install. Reboot. And try to reinstall ( as Admin) the Demon... making sure those six files I listed are in place before you install.
    If those files didn't exist before your latest install, Demon can then install itself, hosing an installation with a zillion registry issues, and won't tell you, until you open. Those (6) files when missing, hosed our Optiv, and I needed about 3 days of on-the-phone with a Hexagon GURU from Rhode Island to get ours back up.
    My personal opinion? There are lots of Hex techs they might send you to fix your machine, but regarding an Optiv?, maybe you can count expert Optiv techs on less than one hand. Rolling eyes
    Good luck, MD!

    I am going to give it a try today. Wish me luck, Thanks
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