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How to scan surface without CAD

Just started at a new company a few days ago and they have a touch trigger scanning probe (sm25). I managed to set it up with no prior knowledge of what i was doing but all ive managed is single line scans. I dont have a CAD and need to know how to do a patch scan across the surface of the part. As of right now Ive managed to map the scan without issues but when I go to finish the feature and i goes to test it, the first point just jams into the part and stops. Any ideas?